Who we are
Union Properties (“we,” “our,” or “us”) values your privacy and is committed to protecting the confidentiality of Personal Information and handling it with integrity and respect. This Privacy Policy (“Policy”) explains how we collect, use, disclose, and safeguard your information when you visit our website, including when you engage with our services or connect with us on social media. This Policy applies to information collected through our website and other Union Properties online platforms, except where stated otherwise.
For the purposes of this Policy, “Personal Information” refers to any data that can be used to directly or indirectly identify a living individual.
This Policy is designed to comply with applicable laws and to protect your Personal Information. Union Properties acknowledges that laws and regulations may evolve, and while this Policy aims to address various privacy considerations, it is subject to local legal requirements and may be modified to align with these requirements as necessary.
Scope of the Policy
This Privacy Policy applies to your use of Union Properties’ website, any affiliated sites that link from it, and our social media pages on platforms like YouTube™, Facebook®, LinkedIn®, Twitter®, Instagram® or Google® and others (collectively, the “Site”). This Policy governs our handling of your data when you interact with our Site.
Information We Collect
Union Properties collects both Personal and Non-Personal Information to enhance your experience and fulfil your requests.
Sources of Data
- Your data may be collected from our various platforms including but not limited to:
- Union Properties and subsidiary websites: either directly at Union Properties’ websites or linked sites hosted by other providers or social media networks such as Twitter or Facebook
- Emails and Electronic Messages: covering text or other messaging platforms where you have interacted with Union Properties or its subsidiaries
- Union Properties and subsidiary mobile applications: used to manage transactional services for our customers and prospective customers
- Online and Offline registration forms: including transactional forms where you have acquired our services, surveys or promotions
- Advertising: where you submit your information to enquire on our services
- Career portals: where you have submitted your information to learn more about our group activities
- Data from public sources: where you have shared data across social media networks, affiliated sales agents or public services
- Union Properties and subsidiary Wi-Fi services
Limitations
This policy cannot apply to information collected by 3rd parties including through advertisements that may link to our website or social platforms.
Personal Information
This includes details such as your name, contact information, and other data you voluntarily provide when contacting us, subscribing to updates, or purchasing products/services. Additional information may include details collected through our customer service channels, such as inquiries or feedback.
Non-Personal Information
This refers to data that does not personally identify you. It includes general information about your visit to the Site, such as IP address, browser type, and device information. We use cookies and similar technologies to gather non-personal data, allowing us to understand user behaviour and improve site functionality.
Cookies and Tracking Technologies
Cookies are small files placed on your device to help us enhance your experience. Cookies can be “session” cookies, which are deleted when you close your browser, or “persistent” cookies, which remain on your device until deleted. We use cookies to track anonymous use of our Site and compile traffic statistics. You may disable cookies in your browser settings; however, this may affect your experience on the Site.
Use of Your Information
Union Properties uses the information we collect to:
- Provide Services: To fulfil your requests, process orders, and deliver the information or services you request.
- Enhance Marketing: With your consent, we may use your Personal Information to share relevant updates, products, or promotions.
- Improve Marketing Experience: By analysing user data, we enhance our Site’s design, content, and functionality.
- Compliance and Legal Obligations: To comply with laws, court orders, or legal requests from authorities.
- Service Continuity: We take seriously the health, safety and comfort of our customers and tenants in our communities and across our subsidiaries. To this effect we use the various channels available to keep you informed and ensure we meet our obligations to you and contractors servicing you.
Sharing and Disclosure of Personal Information
Union Properties does not sell your Personal Information. We may share your data in the following instances:
- Affiliated Companies: Your data may be shared with affiliated companies or contractors who provide services on behalf of Union Properties. These parties are required to protect your data in line with this Policy.
- Legal Requirements: We may disclose information if required by law, such as in response to court orders or government requests, or to protect our rights and property.
- Service Providers: We may contract third-party providers for services such as payment processing, marketing, and shipping. These providers will only receive the information necessary to perform their functions and are obligated to protect your data.
Union Properties and our third-party providers may use cloud-based tools to process data, which may be stored outside the United Arab Emirates. In such cases, we ensure that all legal measures are in place to protect your information.
Data Security
We implement robust security measures, including physical, electronic, and procedural safeguards, to protect your Personal Information from unauthorized access and misuse. Access to your information is limited to authorized personnel and contractors who are contractually bound to maintain its confidentiality.
Retention of Information
Union Properties retains Personal Information only as long as necessary to fulfil the purposes outlined in this Policy, or as required by law. When data is no longer needed, we securely delete it in accordance with applicable regulations.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your Personal Information:
- Access and Correction: You may request access to your data and update or correct any inaccuracies.
- Marketing Preferences: Opt out of receiving marketing communications by following the unsubscribe instructions in our emails or contacting us directly.
Opting Out of Marketing Communications
Your Personal Information may be used to inform you of additional opportunities with Union Properties. If you wish to opt out of receiving these communications, please follow the instructions provided in our emails or contact us at the address below. We respect regional laws regarding opt-in and opt-out mechanisms for marketing communications.
Third-Party Links and Social Media
Our Site may contain links to third-party websites or social media platforms. Union Properties is not responsible for the privacy practices or content of these external websites. We encourage you to review their policies before sharing your data.
Policy Updates and Amendments
Union Properties may revise this Privacy Policy periodically. Any updates will be posted on our Site and will take effect immediately unless otherwise specified. Your continued use of our Site constitutes your acceptance of any changes.
Enforceability
If any part of this Privacy Policy is deemed unenforceable, the remaining provisions will remain intact. This Policy does not supersede any other agreements you may have with Union Properties.
Governing Law
This Site is operated by Union Properties from its offices in Dubai, United Arab Emirates. By accessing our Site, you agree that all matters related to its use and this Policy will be governed by the laws of the UAE.
Contact Us
If you have any questions about this Privacy Policy or your Personal Information, please reach out to us at info@up.ae
